Use case:
Delivering the ultimate merchant experience with Smart POS
Merchant acquirers working with AEVI do more for their merchants. They deliver what their merchants want from their merchant services providers: an ultimate merchant experience. So that, in turn, they can provide the best in-store experience to their consumers.
What if you could provide the ultimate merchant experience for your merchants even on a bad hair day?
Merchant acquirers working with AEVI can provide an all-in-one digital solution to their merchants. They can go beyond providing just payments, and combine apps on smart Android-based payment devices.
By combining payments and value-added apps and services on smart devices, they turn the point of sale (POS) into a vibrant point of interaction (POI).
The merchant easily access digital features to enhance its physical environment, including: appointment booking, customer relationship management, customized checkout, loyalty, digital receipt, analytics, rating and much more.
With value-added apps and services, the merchant is able to streamline its operations, run its business more efficiently and concentrate on what it values most: its customers.
The merchant gets the best possible experience from its merchant services provider and can in turn deliver a first-class customer service.
Objective
- Deliver greater value and build stronger relationships with merchants
- Support merchants’ growth
Outcome
Merchant services providers working with AEVI get closer to their merchants, and their merchants closer to their consumers.
Other merchant scenarios
Great examples of how the AEVI Platform can improve the customer experience at the point of interaction (POI) for different merchant types.
There is no one-size-fits-all, each type of merchant will have different needs.
At the restaurant: personalized and accurate
A restaurant wants to turn around as many covers as possible, manage staff shifts and stock easily. Services and apps can improve those operations and improve their customers’. An employee management app allows for staff to know when their shifts are and provides a truthful reflection on employees’ working hours. With loyalty and marketing apps, they can bring customers back into the restaurant, offer coupons and generate loyalty.
Apps at the restaurant:
At the garage: up-selling and loyalty
For this type of merchant, the focus is on a simple, mobile solution that offers some value add to the sale and greater convenience for the consumer. An app to let consumers book a convenient time, while letting the garage manage its workload. An app that pushes a notification to the customer when the car is ready to be picked up. A simple portable device that use little counter space is ideal.
Apps at the car garage
At the beauty spa: automated booking, reminders and more value added services
Beauty spas and salons want to provide stress-free experiences to their customers.
A countertop device at the reception could be their go–to option. The apps they will likely use include loyalty app and scheduling app, which makes it more enticing for the customer to keep coming back.
The customer journey often startswhen they browse services online and can easily book the service.
Apps at the beauty spa
At the dry cleaner: easy reminders combined with loyalty
The sales attendant are usually behind a counter, therefore a countertop device is the best option.
Every item will be priced differently and there is no need for an extensive menu, therefore a simple register app is sufficient.
A loyalty app and an app that allow push notifications to the customer when the items are ready provide great added value.
App at the dry cleaner
